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Job description

You are responsible for implementing, maintaining, supporting, developing and, in some cases, designing communication networks.

Essential duties:

  • establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards;
  • the design and implementation of new solutions and improving resilience of the current environment;
  • maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation;
  • undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
  • securing network systems by establishing and enforcing policies, and defining and monitoring access;
  • the support and administration of firewall environments in line with IT security policy;
  • updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations;
  • reporting network operational status by gathering and prioritising information and managing projects;
  • upgrading data network equipment to the latest stable firmware releases;
  • the configuration of routing and switching equipment;
  • the configuration of hosted IP voice services;
  • the basic configuration of firewalls;
  • remote support of on-site engineers and end users/customers;
  • remote troubleshooting and fault finding if issues occur upon initial installation;
  • capacity management and audit of IP addressing and hosted devices within data centres;
  • liaising with project management teams, third-line engineers and service desk engineers on a regular basis;
  • speaking with customers via email and phone for initial requirement capture.

Job Requirements:

  • Valid driver's license
  • You need to be a confident communicator and possess excellent attention to detail, analytical and problem-solving skills
  • Desire to keep technical skills current and to learn and support new equipment, systems, and applications
  • Ability to write instructional documentation and internal procedures is a must
  • Strong customer service and professionalism required
  • Must be able to work after hours and weekends as needed
  • Speak English / Advantage if you speak Spanish but not required

Working Conditions:

  • Often on call outside office hours, at weekends or in the evenings
  • flexibility required in case of major technical problems