Services

Work at your request

• Repairs or hardware installation including cables, masts, ...
  
  
  • Displacement and first hour (only when the client has caused or asked for the repair or installation: not a new internet connection!) = 65 €
  • Hour rates/half hour = 25 €
  • Evening appointment at request = + 15 €
  • Saturday appointment at request = + 5 €
  • Urgent appointment at request (same day) = 100 €
  • Not meet repair appointment without notifying at least 2 hours before appointment = 65 €
    
    
• Network and device configuration (computer, router, printer, ...)
  
  
  • Displacement and first hour = 65 €
  • Hour rates/half hour = 25 €
  • Evening appointment at request = + 15 €
  • Saturday appointment at request = + 5 €
  • Urgent appointment at request (same day) = 100 €
  • Not meet repair appointment without notifying at least 2 hours before appointment = 65 €
    
    
• Computer problems (checking, addware/malware/virus cleaning, ... )
  
  
  • At location:
    • Displacement and first hour = 65 €
    • Hour rates/half hour = 25 €
    • Evening appointment at request = + 15 €
    • Saturday appointment at request = + 5 €
    • Urgent appointment at request (same day) = 100 €
    • Not meet repair appointment without notifying at least 2 hours before appointment = 65 €
  • Device brought to and picked back up at Calle La Elipse 50, Costa Teguise Lanzarote:
    • Hour rates/half hour = 25 €
      
      
      

For new internet connections

All prices and what is included in a pack are also mentioned in the description of the packs.

This is a summary of the installation prices for wireless connections:

• One time installation fee to connect you to our wireless resident internet (as mentioned in the packs): 59 € (IGIC included)
• LAN cable up to 10 meter = included in pack price = 0 €
• Extra LAN cable (more than 10 meter necessary to connect the antenna to the house) = 1 €/meter
• Mast (white alu 30 mm) when no object available to attach the antenna to = 10 €/meter
• WIFI router delivery, installation and configuration = 40 €
  
  
• Hardware pack for Prepaid residential internet (completely installed) = 159 € (IGIC included)
  
  

This is a summary of the installation prices for mobile 4G connections:

• 4G unlimited installation = 60 € (IGIC included) one time installation fee.
• 4G router delivery, installation and configuration for use with your own SIM cards = 180 € (IGIC included)
  
  

This is a summary of the installation prices for fiber optic connections:

• Fiber optic installation = 65 € (IGIC included) one time installation fee.
  

For Existing Clients

• Neglicence costs
  
  JMA Internet Solutions charges for price plans in advance.
  You will be sent an invoice at the first day of the month . We expect your invoices to be paid within 7 days after receiving.
  If we do not receive payment within 7 calendar days of the date of the invoice, we will send you a first reminder.
  If we do still do not receive payment after that first reminder, we will send you a second reminder and your connection will be suspended until payment of your account has been done.
  
  
  • Reminder for unpaid invoice: 8 €
  • Second reminder for unpaid invoice: 13 €
  • Reactivation when internet has been suspended, or desactivated on the request of the client, or due to non-payment of invoices: 59 €
    
    

ALL PRICES + IGIC (6,5%), except where mentioned IGIC included.
Prices valid from January 1, 2019 and subject to changes, errors and mistakes.